Customer Information



     

    Shipping & Delivery

    We offer free worldwide shipping on all orders over AUD$150, which must exclude heavy items such as the largest singing bowls, Himalayan Salt lamps etc. If your order requires an extra freight charge you will be offered a full refund if the quoted fee is not acceptable. Most of our orders are shipped the same day, unless an item is temporarily out of stock, in which case you will be advised immediately of the expected delay time. Normal shipping rates as follows:

    • Australia - $6.90 Postage and Handling
    • Australia - $12 Postage and Handling small carton
    • Australia - $25 Postage and Handling over 10kg
    • Australia - $50 Postage and Handling over 25kg
    • International – AUD$15 Standard
    • International – AUD$25 Over 3kg
    • International – AUD$38 Over 10kg
    • International – AUD$70 Over 25kg

    Layby Orders

    Our online checkout offers Lay-Buy as a payment option, and is powered by Paypal. By choosing this payment option you are able to select an initial down payment of 20%, 30%, 40% or 50% of the order total. You are then able to select a payment plan of 1, 2 or 3 monthly instalments to complete the order. A small service fee of 0.9% is charged by the Lay-Buy service provider at each payment. After your down payment is made, the goods are reserved for you and will be shipped after all the payments are complete. It is possible to cancel, modify, or pay out the lay-buy early by contacting us. Please read our Online Shopping Terms and Conditions during checkout before finalising your lay-buy order.

    Privacy & Security

    Our database of customer email addresses is used solely for our Monthly Newsletter and you can be removed at any time. Your information is never given away. For your privacy and security we offer a 3D secure payment gateway, or PayPal, to accept your payment. To pay directly using our payment gateway you may be required to complete further verification of card ownership during checkout. This extra security feature protects both you as the card owner, and us, from credit card fraud. It also makes www.awakencrystals.com an extremely secure website. You may be required to provide a password from your bank, or an SMS verification. PayPal is also offered as an alternative payment option, and you don't need to have a PayPal account to pay with your card through PayPal. It is in fact your best option in case we need to refund any amount to you, it is easiest via PayPal.

    Returns & Replacements

    Under normal circumstances where a product has been sent back within 7 days of you receiving it, and it arrives to us in the condition it left, you will be offered a full refund or exchange of your purchase, minus the initial postage cost. This does not include copyright materials such as books, cards, or CD's and DVD's. If you wish for an item to be replaced we will do our best to offer you a product the same as the original, or offer alternatives. We are happy to keep swapping items minus the postage costs as long as they are in the condition they left our store, but the final decision to refund an item is ours. We are not responsible for damage in transit. In some cases you may only be offered a refund in the form of a Gift Voucher at our store.

    Ordering

    When we are trusted to choose crystal pieces for online customers, we do our best to choose pieces that you will be happy to receive. You can feel free to specify colours or shades that you prefer, otherwise we deliberately hand pick excellent stones for online customers who have trusted us to do so. Many other items such as jewellery and unique crystal pieces are sold as shown, and we do our best for our photography to show what the item looks like. If you like you can email us to request more photos of an item before you buy it. Online, you can utilise the wish list, or shopping cart features of our website on your computer or smartphone, and the ordering process is very simple.

    Payment, Pricing & Final Costs

    Our shop pages include a handy currency converter for you to quickly convert our prices, listed in Australian dollars, to your own local currency. You are then able to confirm the final shipping cost during the first stage of checkout. Customers outside Australia will also be pleased to find during checkout that our local 10% tax (included in all of the displayed pricing) is removed during the checkout for overseas customers, saving you 10% on all listed prices. Payment can be accepted via PayPal (even if you don’t have a PayPal account) or directly through our payment gateway using Visa, Mastercard or American Express.

     

    Copyright © 2018 Awaken Crystals and Gifts ABN 24 966 264 480 All Rights Reserved.
    ® Awaken Crystals and Gifts is an internationally registered trademark